Does Derek offer a Money Back Guarantee?

Yes, on Home Study Programs and other programs may have limited policies.  See below for refund policies by program.

Home Study Programs

"If after diving into your program, ‘giving 100%, and complete willingness to step up and into a new version of yourself’ (because without truly committing to new action you cannot achieve new results), you are not completely satisfied, simply email us at [e-mail] within 30 days of the original purchase date, complete a short feedback survey and show us the steps you have taken, and you will receive a full refund or we will offer you another program."

(Exceptions: Live Class Programs, BYOL Group Coaching, and Private Coaching (VIP Days, 6-month or year-long programs, this policy does not apply.  In addition, Live Classes have a limited guarantee. Refer to those programs for our Policy on Refunds and other Terms and Conditions.)

Exceptions to Granting Refunds:  

1. All parties who have requested refunds on any consecutive occasions or for 50% or more of their purchases are ineligible for this Risk-Free offer.
2. All Parties who have filed a payment processor dispute (chargeback) abdicate all rights under this Refund Policy and agree to abide by this policy.  
3. Anyone who has a past due balance on a previous program does not qualify for a Payment Plan for this program, unless previous balanceis paid in full. In addition, they are not entitled to a refund unless past payment(s) received in full within the refund period specified in this Policy.

There are no exceptions.

By making this purchase you are agreeing to the terms of this Refund Policy, including the Exceptions to Granting Refunds.  You may be asked to do a brief survey, if you have requested a refund.

Any further questions contact [e-mail].

Live Programs (Programs with Live Classes) - Limited Refund Guarantee.

Note:  Refund policy is indicated on the Program Sales Page and Cart Page.

Because these are scheduled sessions with Derek and time has been set aside on the calendar, participants are given up to 48 hours after the first call to claim a refund.  After that 48 hours there are NO REFUNDS, NO EXCEPTIONS. 

(IMPORTANT NOTE:  Those who choose to sign-up after the first call do not qualify for any refund, since the refund period has expired.)  

Private coaching with Derek (VIP Days, 6-Month and 1-Year programs)   

Refunds.  Cancellations,   No Shows,  Re-Scheduling

Refunds:.

With all Private Coaching Programs, because we have blocked out time on Derek's calendar, there are no refunds given on any payments made, including deposits. 

Cancellations.

a.  Emergencies

We understand that life can throw a curve at us now and then and that emergencies also do arise. In such instances, we will do our best to accommodate by re-scheduling.  We ask that you contact us as quickly as possible so that we can remove you from the calendar for your scheduled appointment.

 b.  Non-Emergency Cancellations

Because we have blocked out time on Derek's calendar for your session, we need at least a two-week, advance notice that you need to move your date.  We will do our best to get you into the schedule for the same month.

No Shows.

May be subject to removal from the program.